Returns & Exchanges
At Condo Clothing Shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- Unused and in its original condition.
- In the original packaging with all tags attached.
- Returned within 15 days of receiving the item.
Non-Returnable Items
Due to the nature of our products, the following items cannot be returned or exchanged:
- Combat Uniforms (for hygiene reasons).
- Gloves (if the packaging has been opened).
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template provided below to ensure all necessary information is included.
- Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
- Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service.
- Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Condo Clothing Shop.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order # [Your Order Number]
Body:
Dear Condo Clothing Shop,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide instructions on how to proceed with the return or exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].
Thank you for shopping with Condo Clothing Shop. We appreciate your business and are here to ensure you have a positive shopping experience.